Privacy Policy

1. Introduction

Mat's Clinic ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our telehealth services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, date of birth, and mailing address.
• Health Information: Medical history, symptoms, medications, and other health-related information you provide during intake or treatment.
• Payment Information: Credit card details processed securely through our payment processor. We do not store full card numbers.
• Technical Data: IP address, browser type, device information, and cookies for website analytics.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our telehealth services
• Process payments and manage your account
• Communicate with you about appointments, refills, and care
• Comply with applicable laws and regulations, including HIPAA
• Send you information about our services (you may opt out at any time)

4. HIPAA and Protected Health Information

As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is handled in accordance with our HIPAA Notice of Privacy Practices. We do not sell, rent, or share your PHI with third parties except as required to provide your care or as required by law.

5. Cookies

We use cookies and similar tracking technologies to improve your experience on our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

6. Third-Party Services

We may use third-party service providers (such as payment processors, telehealth platforms, and analytics tools) who have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at [email protected].

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Mat's Clinic
Email: [email protected]
Phone: (225) 468-6287