Consent to Telehealth
Acknowledgment
By accessing this website, its associated applications, platform, and/or services, you acknowledge that you are over the age of 18 and have read, understood, and agree to be legally bound by the terms set forth herein. If you do not or cannot agree with any part of this Consent to Telehealth, you may not access or use the website, applications, platform, or services.
Introduction
MAT’S CLINIC (“we,” “our,” “us,” or “MAT’S CLINIC”) provides access to a website and related platform through which users (“you” or “your”) may request and obtain online consultations with affiliated, independent, licensed physicians, nurse practitioners, and other healthcare providers (“Providers”). These Providers are contracted through Architek Health Provider Network, P.C. (the “Medical Group”).
Services may include medical consultations, treatment plans, diagnoses, prescriptions, and coordination of at-home laboratory testing through partnered pharmacies and service providers, including Boudreaux’s New Drug Store. These services are delivered via telehealth, which may include synchronous video or audio communication, asynchronous messaging, secure chat, SMS, email, or other electronic means.
Telehealth may involve the electronic transmission of personal health information, including medical records, laboratory results, images, video, or data obtained from remote monitoring devices, for purposes of evaluation, diagnosis, treatment, and follow-up.
Potential Benefits of Telehealth
Telehealth services may offer the following benefits:
- Access to medical care without requiring in-person visits
- Greater convenience and scheduling flexibility
- Increased privacy and efficiency
- Potentially improved continuity of care and reduced costs
Potential Risks and Limitations of Telehealth
Telehealth involves certain risks and limitations, including but not limited to:
- Technology failures or interruptions
- Miscommunication between you and your Provider
- Unauthorized access to electronic communications
- Incomplete information that may limit diagnostic accuracy
Telehealth may not be appropriate for all medical conditions. Regulatory requirements, your medical history, or your presenting condition may limit access to certain services or prescriptions.
Primary Care Responsibility
Providers accessed through MAT’S CLINIC do not replace your primary care physician. You are encouraged to maintain an ongoing relationship with a local primary care provider and other specialists as appropriate.
Telehealth is not for emergencies.
If you experience a medical emergency, call 911 or go to the nearest emergency department immediately.
No Guarantee of Results
There is no guarantee that the use of MAT’S CLINIC services or products will result in a desired or positive outcome. Medical outcomes vary, and all treatment decisions should be discussed with your Provider. You must promptly notify your Provider of any adverse or unexpected effects.
Duty to Update Information
You agree to notify your Provider of any changes that may affect your eligibility for care, including pregnancy, breastfeeding, new diagnoses, medication changes, or treatments received elsewhere. You are responsible for providing complete and accurate medical information.
Referrals
Certain conditions may require in-person evaluation. Providers may refer you to a local healthcare professional or emergency facility when telehealth is not clinically appropriate.
Insurance and Financial Responsibility
MAT’S CLINIC does not accept insurance. All services are self-pay. We do not participate in Medicare, Medicaid, or Tricare. You are financially responsible for all services rendered.
Telehealth Consent
By accepting this Consent to Telehealth, you affirm that you:
- Consent to receiving medical care via telehealth
- Understand the benefits and risks of telehealth
- Understand that confidentiality laws apply, with limited exceptions
- Understand Providers may recommend off-label medication use
- Understand Providers supplement but do not replace your primary care physician
- Understand telehealth is not appropriate for emergencies
- Agree to provide truthful and complete medical information
- Consent to the collection, use, and sharing of your information as permitted by law
- Agree to hold harmless MAT’S CLINIC and affiliated entities for delays or interruptions caused by technology failures
- Understand consent may be withdrawn in writing at info@matsclinic.com
Privacy Policy
Introduction
MAT’S CLINIC is committed to protecting your privacy and complying with applicable federal and state privacy laws. This Privacy Policy describes how we collect, use, and protect your personal information when you visit www.matsclinic.com or use our services.
Information We Collect
Information You Provide
- Name
- Email address
- Phone number
- Date of birth
- Payment information
- Medical and health information
Automatically Collected Information
- IP address
- Browser and device data
- Usage and page interaction data
How We Use Your Information
Your information may be used to:
- Provide and manage services
- Communicate with you
- Coordinate care with Providers and pharmacies
- Process payments
- Improve our website and services
- Comply with legal and regulatory requirements
Sharing of Information
Your information may be shared with:
- Licensed healthcare Providers
- Boudreaux’s New Drug Store, 404 E Prien Lake Rd, Lake Charles, LA 70601
- Laboratories and service partners
- Payment processors
- Regulatory authorities as required by law
We share only the minimum necessary information required for care coordination and operations.
Cookies
We use cookies to enhance website functionality. You may disable cookies in your browser, but some features may not function properly.
Data Retention and Security
We retain information only as long as necessary for legal, clinical, and operational purposes. We implement reasonable administrative and technical safeguards, but no system is completely secure.
Your Rights
Depending on your state of residence, you may have the right to:
- Access your records
- Request corrections
- Request restrictions on certain uses
- File a privacy complaint
Requests may be submitted to info@matsclinic.com.
Contact Information
MAT’S CLINIC
624 Connel’s Park Lane
Baton Rouge, LA 70806
Phone: 225-468-6287
Email: info@matsclinic.com
Website: www.matsclinic.com
Terms & Conditions
Acceptance of Terms
By using this website or services, you agree to be bound by these Terms & Conditions. If you do not agree, you must discontinue use immediately.
Relationship Disclaimer
MAT’S CLINIC is not a medical provider. Medical services are provided solely by independent licensed Providers contracted through Architek Health Provider Network, P.C.
Prescriptions and Fulfillment
Prescriptions are issued at the sole discretion of Providers and may be filled by Boudreaux’s New Drug Store or other partnered pharmacies. MAT’S CLINIC is not responsible for pharmacy delays or inventory issues.
User Responsibilities
You agree to provide accurate information, maintain account security, and follow Provider recommendations. Misuse of the platform may result in termination.
Intellectual Property
All website content is owned by MAT’S CLINIC and may not be reproduced without written consent.
Arbitration and Class Waiver
Disputes shall be resolved through binding individual arbitration. You waive the right to participate in class actions.
Governing Law
These Terms are governed by the laws of the State of Louisiana.
Contact
MAT’S CLINIC
624 Connel’s Park Lane
Baton Rouge, LA 70806
Email: info@matsclinic.com
Phone: 225-468-6287
Returns Policy
Due to the nature of prescription medications, all prescription sales are final once dispensed. If a product arrives damaged, contact info@matsclinic.com within three (3) days of delivery. Approved refunds are issued to the original payment method and may take up to 30 days.
Shipping Policy
MAT’S CLINIC ships within the United States only.
- Orders ship within 2–7 business days after Provider approval
- Accurate shipping information is your responsibility
- Address changes must be submitted promptly
For shipping questions, contact info@matsclinic.com or 225-468-6287.
Effective Date: May 14, 2025
This notice describes how medical information about you may be used and disclosed and how you can access this information. Please review it carefully.
Your Rights
You have the right to:
- Get a copy of your medical record
- Ask us to correct incorrect or incomplete health information
- Request confidential communication (e.g., to be contacted at a different phone or address)
- Ask us to limit what we use or share (for example, not sharing with your insurance if you self-pay in full)
- Get a list of who we’ve shared your information with
- Get a paper copy of this notice at any time
- Choose someone to act on your behalf (medical power of attorney)
- File a complaint without fear of retaliation if you believe your rights have been violated
Your Choices
You can decide how we:
- Share your information with family or friends involved in your care
- Share information in a disaster relief situation
- Contact you for fundraising
- Use your information for marketing or sale (only with written permission)
Our Uses and Disclosures
We may use and share your health information to:
- Treat you (coordinate your care with other healthcare professionals)
- Run our operations (improve quality, manage the clinic, contact you)
- Bill for your services (insurance claims or payment processing)
We are also allowed or required to share your information in other ways:
- Public health and safety (report abuse, prevent disease, etc.)
- Research (with safeguards)
- Comply with the law (as required by federal/state authorities)
- Respond to court orders or subpoenas
- Coordinate organ or tissue donation
- Work with medical examiners or coroners
- Support workers’ comp and law enforcement efforts
Our Responsibilities
- We are required by law to protect your health information
- We will notify you if a breach occurs that compromises your data
- We must follow the practices described in this notice
- We will not use or share your information without written permission unless permitted by law
Contact Us
If you have questions or complaints contact:
Privacy Officer
MAT’s Clinic, LLC
624 Connell Park Ln, Ste A, Baton Rouge, LA 70806
Phone: 225-468-6287
Email: info@matsclinic.com
To file a complaint with the U.S. Department of Health & Human Services:
Visit: www.hhs.gov/ocr/privacy/hipaa/complaints